Using Call Metrics to Improve Sales Growth and Customer Service
Do you have burning issues that keep you up at night? Do you know the metrics that matter most to your MSP growth and customer service success? Join us for an insightful discussion on Wednesday, March 3, 2020 at 1:00 PM EDT.
Hear from industry experts bvoip CEO & President, George Bardissi, Crewhu Founder & CEO, Stephen Spiegel and Growing-MSP Techvera President, Justin Dews.
After this session, you’ll walk away with valuable takeaways you can start applying right away:
George Bardissi is CEO of two companies, an MSP based out of Philadelphia, PA and the channel only firm that work with other MSP's around the world in the Cloud Communications Space. Having starting his MSP in 2000, George matured through the IT and Managed Services business from break/fix to project to multi-tier to pure play MSP. That 17-year journey provided hard lessons on several fronts that metrics, meaning business data, and understanding the relevancy of trends and early adoption is critical to being and staying successful. From a need to solve a pain in his MSP, George started his second firm, which strategically solves the pain for IT and MSP shops in the UC category and helps generate a profit center, streamline service delivery, by building automation around customer interactions.
Founder @ Crewhu
Stephen Spiegel has over 15 years experience as an entrepreneur. His success comes from supporting the needs of employees keeping turnover uncharacteristically low, productivity high, and placing a premium on employee recognition and growth. In 2003 he was one of the first entrepreneurs to bring the Cold Stone Creamery brand to South Florida. In 2013 he created Crewhu, an employee recognition and rewards platform, making it easier for businesses to reward employees for outstanding service. Stephen continues to focus on creating a culture of appreciation and collaboration knowing a company's competitive advantage comes from building a strong team.
President @ Techvera
Justin Dews is a rising and talented executive with over 15 years experience in technology and consulting. He brings a broad range of knowledge with core strengths in financial planning, strategic technical design, organization planning/oversight and operations. With his consulting experience, Justin has a strong understanding of SMB IT infrastructure and cloud architecture.
You'll be emailed the Zoom information.
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