Partner Connect Live Events
Our Partner Connect in person events are designed to enhance your ability to sell and support the bvoip product by providing valuable insights and resources. Additionally, you'll have the opportunity to network with industry peers, learn from their experiences, and provide direct feedback to the bvoip team.
We have not yet announced our 2025 Partner Connect dates yet. Keep an eye out here, our Blog, or our Announcements page for more details.
We hope to see you there, and look forward to connecting with you in person.
Weekly Office Hours
We host open Office Hours every week, with alternating times depending on the week to try and accommodate all time zones.
These sessions are open to all bvoip partners and designed allow you to jump in and ask questions candid directly to our implementation team. No appointment required!
Click on the links below to join! All times are in US Eastern Time (EST/EDT)
bvoip Academy
Our Academy allows you and your team members to get trained up on everything bvoip! Simply sign up and start taking courses below, and you'll get a certificate for each course once you pass the quiz.
Click Here to visit the Academy
Archived Monthly Partner Briefings
We previously held monthly bvoip partner briefings which gave a 30,000 ft overview on upcoming events, announcements, feature releases and more. You may find some useful nuggets in these videos.
Check Out Previous Partner Briefings Here:
ARCHIVED Monthly Partner Training
These older videos provide a deep dive into specific topics, and you may find some useful information in here. The latest information can always be found in our Academy linked above.
June 2023 - Phone & Device Provisioning
Will Cover...
- Best practices for device provisioning
-Manual vs Zero Touch Provisioning
- Phone Template Customization Process
July 2023 - Control Portal Single Sign-On
Will Cover...
- Multi-tenant Single Sign-On
- Client Facing URL for Single Sign-On
-1Stream Client App Single Sign-On
-1Stream for Teams App Single Sing-On
August 2023 - Microsoft 365 & Microsoft Teams Direct Routing Integration
Will Cover...
- M365 Integration Features
- M365 Integration Menu in Control
- Microsoft Teams Direct Routing Expectations
- bvoip Operator Panel - UniConsole
September 2023 - User Management
Will Cover...
- Best Practices on Creating and Removing Users
- Rights, Roles, & Permissions
- Bulk Management Features
- End user facing app options
- Voicemail-to-email
-Voicemail Transcription
- bvoip Operator Panel - UniConsole
October 2023 - All Things Messaging
Will Cover...
- In-App Chat Options and Features
-In-App SMS/MMS Options and Features
-SMS-to-Email Options and Features
-Third Party SMS Options (Textable)
November 2023 - Phone System Call Flow
Will Cover...
- Number Management
- System Hours
- Ring Groups, Hunt Groups, Paging Groups
- Call Queues, Agents, Supervisors
- Advance Call Queue Strategies Including Skills Based Routing
- Group Permissions
- Compliance Features
-IVR & Auto Attendants
- Hold Music and Greetings
December 2023 - Security Features
Will Cover...
- Country IP Address Blacklisting
- Whitelisting
- User Agent Filter & Device Provisioning
- Zero Trust Approach with IP Address Listing / Barricade
- Auto system User lockout
- Security Thresholds